Strategic Deal Execution Lead - #2081163

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Job Description

A Business Outcomes Officer (BOO) is a senior level executive role, driving business impact and securing the strategic goals and objectives for key clients of Capgemini Business Services.

The BOO, as face of Capgemini Business Services for C-level client stakeholders, is expected to represent and secure our client’s brand with their customers, stakeholders, and investors (NPS, other customer experience programs).

The key success factors of the role include building strong client partnerships, supporting sustainable and transformative growth and proactive orchestration of the Business Services’ and Group assets to maximize business impact for our clients and Capgemini Business Services.

The specific job responsibilities of a BOO vary depending on the client (company and industry specifics), but typically include:

Defining vision and business strategy, pursuing innovation strategy

• Defining, owning, and driving business outcomes that have high demonstrable business value to our clients as defined per industry
• Delivering additional commercial and profitable value to Capgemini Business Services
• Shaping up and cocreating where needed, proactive proposals with client leading to a sole source renewal and expansion
• Should be a strong Influencer at clients C – Suite and should be able articulate our value proposition, capability to become and sustain being a strategic partner
• Accountable for engagement budget and actuals, in particular delivering the expected outcome-based revenue and margin
• Bringing inspiration and new industry developments to clients and leading by example across Business Services and the Group to bring the expertise forward on Business Services account(s) from transformation, delivery, and technology
• Delivering over and above to our clients and converting the customer delight into recognition and growth, owning client’s and Capgemini Business Services’ reputation
• Bringing the power of the Group to client account(s) and orchestrating other parts of the Group’s portfolio beyond Business Services to deliver outcomes to the client
• Leading and shaping the market story on Capgemini Business Services’ value proposition
• Leading partnerships with key stakeholders, including clients, partners, 3rd parties, and employees
• Ensuring that operations are aligned with well-defined business outcomes
• Driving the organizational transformation and being the guardian of contractual outcomes and the future agenda for the client-Capgemini Business Services partnership
• Mitigating risks and serving as top-level escalation point
• Being a good listener and be able to collaborate with various internal functions and business lines of Capgemini
• Being an authentic leader and talent magnet. Business outcomes officer will be mentor for Delivery leaders and groom future leaders
  
  

A successful BOO must have a strategic mindset supported by a strong track record in driving the results and achieving measurable outcomes, as well as excellent leadership and communication skills. The BOO should also have a deep understanding of industry, technology, and people market dynamics.

Qualifications (Education/Experience/Certification)

• Strong track record of transformation programs, driving results and achieving measurable outcomes.
• Strong knowledge and passion towards technology including AI/ML/Gen AI. Articulate use cases and value proposition of these tools
• Excellent leadership and communication skills
• Strategic mindset and out of the box thinking
• Consumer Products Industry experience –C level role experience in a consumer product industry or being a face off to CXO will be added advantage.
  
  

Knowledge of integrated business process with deeper knowledge on finance and accounting, Supply chain strategy, planning and operations towers

Job Description - Grade Specific

Delivery Executive - Very experienced Delivery Executive for complex, x-BU/BL, international accounts.

Skills (competencies)

Business Process Modeling (e.g. BPMN)

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.