Senior Consultant - Windows 10, 11, SCCM - Stuttgart,Germany(M/F/D) - #2085240

Job Description

Role – Tech Lead / Consultant

Location - Germany

Job Description

Technical skills (Required – Must have)

• 8+ years of experience supporting Microsoft systems (Windows 10, 11) in IT Infrastructure function
• Solid Windows troubleshooting skills
• Support System Center Configuration Manager (SCCM) and Intune administration and engineering, collection and query creation and management; application and package creation and deployment; content distribution, management and troubleshooting, and custom report creation.
• Use SCCM and Intune software update groups to keep Windows workstations and servers patched to correct levels.
• Expert knowledge of SCCM and Intune to include device enrollment, policy management, application deployment, compliance enforcement, and conditional access
• BitLocker Encryption through Intune
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Should have good understanding of Microsoft Active Directory, Patch management, DHCP and DNS
• Must have hands on experience in ITSM-ServiceNow
• Experience in Scripting languages like PowerShell
• Proven Customer Service skills
• Excellent written and oral communication skills in German and English
• Proven client handling, Service management
  
  

Technical Skills (Required - Nice To Have)

• Awareness of latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication
  
  

Language skills needed - English, German B1

People skills

• Client management
• Team co-ordination
  
  

Soft Skills

• Create deep client impact.
• Execution excellence
  
  

The role is expected to carry out following function/activities as part of this job.

• As a team member you will be handling Incidents and resolve within SLA
• Act as a SME in Intune, SCCM client troubleshooting, windows client patch deployment and remediation.
• Be a part of the team who operates aligned to global time i.e. 24x7.
• Involve in problem management sessions.
• Must contribute to the changes w.r.t OS, windows client patching.
• Coordinate with other teams for Incident resolution and Project Implementations
• Coordinate with the team in daily calls, weekly calls etc.
• Monitor the status of incidents, changes daily, weekly by using the internal tools.
• Work with customers in case of new OS releases, testing /UAT from other sites.
• Work with the shift leads to excel in the operations.
• Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
• Implement Service improvement and involve in the transformation initiatives.
• Use PowerShell scripts for automating daily tasks.
• Monitor SCCM environment by logging in across APAC, EMEA and LATAM
• Should be able to read, understand various SCCM logs as per the issues.
  
  

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer